Non-faulty unwanted items can be returned within 14 days of delivery for a full refund. Simply get in touch with our Customer Services team via phone or email. Once we’ve received your items, we’ll aim to issue a refund within 14 working days. The returned items should be unused and in their original packaging, with all labels still attached. We reserve the right to refuse a return or deduct any reduced value if the items are not in this condition.
Please note: When returning non-faulty items, you will need to cover the cost of postage. Please ensure you only affix labels to the external shipping packaging and not to the product packaging itself. We recommend using a ‘signed for’ courier/postal service.
Faulty items can be returned free of charge whilst within their warranty, simply get in touch with our Customer Services team via phone or email and they’ll generate a returns number and arrange a collection for you. If our returns department confirms the product is faulty, a full refund will be issued within 14 working days of receiving the item.
